As an Optical Assist you’ll provide information to customers, working alongside the Optometrist, to help them select the best products and services to ensure a complete customers journey to suit their lifestyle and prescription needs. Secondly, you’ll keep up-to-date with all the various new lines and promotions within your practice, so that you can always provide customers with current information.
As a Luxottica ambassador you will bring to life the David Clulow Culture of Trust, Dedication, Family and Eagerness in all areas of your role.
|
PEOPLE
- • Create an engaging and positive working environment following the David Clulow experience
- • Support your colleagues and Store Manager with store tasks and responsibilities
- • Treat your colleagues and customers with respect and dignity
|
|
PUTTING CUSTOMERS FIRST
- • Deliver excellent customer service and demonstrate a high level of professionalism
- • Identify situations involving unsatisfied customers and act quickly for a resolution
- • Accurate attention to detail for prescriptions, special requests and dispensing
- • Assist with dispensing glasses and contact lenses
- • Assist customers in selecting products that best suit their lifestyle and prescription needs
- • Complete all aspects of basic visual requirements at purchase and collection
- • Ensure the store is displayed and products are secured according to company guidelines
|
|
DELIVER GREAT RESULTS
- • Achieve high level of sales performance and results
- • Ensure all operating policies and procedures are followed at the highest level
- • Accurately operate the POS system and accounts for all transactions (cash, credit, returns)
- • Ensure 3 R’s training is adhered to and all thefts are reported correctly
- • Open and close the store according to the established guidelines
|