To efficiently assist in the smooth running of all aspects of the store operations to achieve
targeted sales, profitability and company objectives through the use of KPI targets and excellent
customer service, improving the business performance and realise objectives through supporting
the effective management and development of the people in your team. To work with the
Management to manage, inspire & lead a well motivated and professional team and to provide a
deputising service for the Assistant Manager and assume his/her responsibilities in running the
store in their absence.
Key Responsibilities and Accountabilities
• To lead, motivate and develop your team to exceed sales and improve KPIs/customer
service standards through effective performance management,
• To regularly give constructive and appropriate feedback to the management team on
individuals performance,
• To ensure all members of the team understand the Hamleys customer service experience
and to motivate self and team to consistently deliver the highest standards,
• To assist the Management team in implementing training plans and providing on the job
coaching to develop the skills of the team,
• To have a basic understanding of the P&L & how to interpret the store’s performance,
• To have an active involvement in recruiting and selecting the best people for the store
assisting with succession planning where required,
• To ensure all staff receive an effective induction into the business,
• To ensure the entire team are fully communicated to and there is quality information fed
back to the appropriate people in an organised & structured way,
• To drive and develop exceptional customer service and instore experience
• To maintain the presentation/housekeeping of the store to the highest standards at all
times,
• To work with the Store Manager in the control of all costs/losses,
• To ensure adherence to all employee policies and procedures, including but not limited
to stock control, H&S, security, VM, till operations etc
• To ensure clear lines of communication are established and understood throughout the
store