Location
Bluewater
Position
Customer Service
Advertising Salary
£30,500 + Potential Bonus + Excellent Benefits
Vacancy Type
Permanent

Job Description:

Salary: £30,500 + Potential Bonus + Excellent Benefits including Nespresso coffee machine and monthly allowance of capsules.

Position Summary

We’re looking for a proactive and commercially driven Retail Senior Coffee Specialist to join our Boutique in Bluewater. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers.

A day in the life of a Retail Senior Coffee Specialist

Completing shop floor observations and providing feedback to the team in line with the experiential areas of the boutique.

Using data analysis to make commercial decisions within the boutique.

Facilitating team training sessions, measuring results through KPI's.

Takes ownership of the day to day running of the boutique.

Supports the Boutique Leader with people and operational processes.

About The Applicant:

What will make you successful?

Just like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated and difficult to resist. We want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that. Whether customers want an intense Stormio or a fruity cup of Peru Organic, you’ll be on hand to deliver service oriented sales and promote our unique brand experience.

We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:

Previous management experience of managing teams of 10+.

A proven track record of delivering exceptional customer experience through successful KPI achievements.

Experience with people and stock processes.

A strong problem solving and intuitive mindset

A strong understanding of the retail and competitive environment in which the Nespresso business operates.

Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.

Maintain and support a positive and collaborative team culture.

In return, as part of Nestlé SA, we offer first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

Further Information:

Must be fully flexible for shifts including days, evenings, weekends. 

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