PURPOSE
Coach, develop and work alongside Colleagues so they feel empowered to be their best everyday
ACCOUNTABILITIES
Develop remarkable people
• Lead by coaching and developing people to be their best, recognising and celebrating improvement
• Empower teams to be themselves and own the part they play in caring about customers, standards and an efficient operation
• Clear talent plan for Colleagues and Team Support managers to fulfil successional requirements of Store, ensuring all new
Colleagues get the best welcome
• Listen and act on Colleague feedback to make this a great place to work with the support of BIG
100% accurate execution
• Ensuring the right leadership presence on the salesfloor every hour of trade driving service and standards
• Work alongside team to deliver accurate execution of processes and guidelines, personally signing off their teams 100% execution
of all launches, events and campaigns
• Following clear framework to plan and execute all daily, weekly, monthly, quarterly activity. Ensuring accurate scheduling so
everything is delivered right first time
• Support the store to trade safely and legally
Drive high performance
• Drive sales and contribution through consistent delivery of the inputs driving our Goals
• Win for Customers through colleagues who care, quick payment experience and clean, safe, well presented stores