Our Story
Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we’d like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.
At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment – going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification – it’s a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
A day in the life of a Customer Experience Lead - Retail…
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Acting as the ultimate Nespresso brand ambassador displaying expert knowledge of Nespresso’s products, services, and sustainability commitments.
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Ensures exceptional housekeeping standards are maintained across all customer areas with all experiential areas set up to deliver an incredible customer journey.
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Facilitating new starter and product launch training.
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Taking accountability for managing and resolving escalated complaints.
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Actively contributes to commercial performance by delivering experience and presenting the customer with relevant commercial offers.
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Responsible for the safe and compliant day to day operations of the Boutique.
What will make you a successful?
As the ultimate Nespresso Ambassador and coffee enthusiast, you will inspire customers to explore their options for a tailormade coffee experience. You will exceed the expectations of every customer and have the expertise to provide a taste of luxury.
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You’ll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.
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A strong understanding of the retail and competitive environment in which the Nespresso Boutique operates.
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You’ll have a passion for coffee and willingness to learn and leverage new knowledge and skills in your own work.
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Can demonstrate an understanding of effective team coaching and training and providing feedback.
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Maintain and support a positive and collaborative team culture