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Location
Bluewater

Job Description:

 
The Flagship Assistant Manager’s main responsibility is to support the Flagship Store Manager to 
maximise sales and profitability whilst developing and retaining a high performing team. 
They must aim to deliver: 
• A customer first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• Assists the Store Manager to identify a focussed and commercial business plan to deliver bottom 
line profitability
Main Responsibilities: 
Customer First 
• Delivers a ‘customer first’ experience exceeding customer expectations
• Coaches their team to ensure a ‘customer first’ experience is delivered consistently
• Ensures consistent product training and knowledge to provide unbiased customer advice 
• Leads the team to deliver a green mystery shop result 
KPI’s
• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion 
• OMNI focus by maximizing O&P opportunities
• Exceeds the company acquisition target for N.dulge
• Assists the Flagship Store Manager in managing payroll spend within budget through effective 
scheduling and people planning 
• Manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy 
and minimise stock loss
 
Communication
• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and 
monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive 
business opportunities
Commerciality 
• Actively identifies innovative opportunities to maximise their business
• Confidently analyses all available business reports to review weekly, monthly and yearly 
performance
• Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, 
new launches, VM and rate card executions are carried out to brand standards
• Drive Treatment rooms/chairs bookings and maintain standards 
• Stay ahead of current trends, brand specific, social media and have a sound knowledge of 
customer profile by keeping up to date with external influence's I.e., media and local community 

About The Applicant:

Team
• Assists the Flagship Store Manager by supporting recruitment and retaining diverse teams that 
supports our ‘customer first’ experience
• Creates an inclusive, welcoming environment for employees to thrive in 
• Confidently delivers feedback and manages performance in line with Company processes 
• Support recruitment and retention of diverse teams that supports our ‘customer first’ experience
• Creates an inclusive, welcoming and approachable environment for employees to thrive in 
• Partners with Flagship Store Manager to confidently deliver feedback and manages performance 
in line with Company processes and using the NHANCE platform 
• Identify key in house ambassadors/specialists to drive results in specific area’s
• Ensuring team members are efficient on all operational tasks utilising best practise and driving 
action lead approach vs problem driven one
• Support with development of the store team, succession planning and future growth of the 
business
Leadership
• Leads, motivates and inspires the team – be a role model! 
• Coaches and develops their team and individuals to achieve their full potential
• To undertake to any reasonable duties as expected by Store Manager and Regional Manager
• Lead change and innovation supporting new ideas and initiatives to evolve the retail experience 
for customers. Drive sales and provide a unique store experience 
• Challenge and inspire the team to elevate every aspect of the store experience through service, 
stock and VM to display a compelling atmosphere for our customers 
• Coach and empower the store team to use their initiative and oversee all levels of customer 
service and operations 
• Exhibit floor presence by leading by example 
• Conduct a thorough floor walk on a regular basis providing constructive feedback and setting 
goals 
• Excellent organizational skills, consciously plan, organize, and execute projects by priority 
• Assume total accountability for store H&S by overseeing and upholding company procedures, 
always to protect employees and customers against accidents and incidents 
Store Operations
• Ensures the store is maintained in line with Company maintenance and Health & Safety 
standards. Communicating all needs, in a timely manner, with the Regional Manager or Property 
Manager
• Understands and adheres to all Company loss prevention practices
Qualities: 
• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and 
motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities 
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments 
• Strong communication skills 
• Strong prioritising and organisational skills
• Leads by example 
• Values honesty and integrity in working relationships
• Ability to manage change 
• Flexibility to meet rapidly changing priorities and deadlines 
• Ability to delegate tasks and follow up effectively to ensure completion
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