Responsibilities
Supporting the Store Manager in the following:
Developing the best:
Guide and coach the team to inspire a “customer first always” approach.
Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
Driving results:
Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
Operational
Keep up to date with and adhere to company policies and procedures.
Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. This will also include providing all HR documentation to support the retail leadership team to manage team issues.
Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
Commercial
Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals.
Have an excellent knowledge of the marketplace and competition to support commercial decisions.
Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business.
Future Focus
Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
Skills & Qualities
Key skills:
Ideally have worked within a supervisory or management role in a customer facing environment
Retail exposure beneficial
The ability to thrive in a sales targeted environment
Personal qualities:
Outstanding written and verbal communication skills
A desire to use your initiative to solve problems
Proven leadership ability
Decision-making
Excellent Interpersonal skills
Adaptable to change
Time management
Conflict resolution
Excellent team player
Mentorship
Passion for the brand