Sleep 8 - Part Time Keyholder 24 Hours Working Between Bluewater & Thurrock Stores

Overall Purpose of Role:
To support the management team to lead the team and manage the store
To provide a positive customer experience based on Sleep.8 Values.
To develop new customer relationships and interact with existing customers to increase sales.
To build strong partnerships with co-workers and store management.

Key Responsibilities:

Keyholder
- To provide leadership support and help run the store when managers are away.
- To provide an amazing shopping experience that will encourage customers to return.
- Displays product knowledge and customer experience skills.
- Understands store sales plan and company sales goals and helps drive sales by increasing key performance indicators.
- Covers the sales floor zone and ensures that assigned areas are up to visual standards.
- Assists in the opening and closing of the store.
- Trains and coaches new sales associates as needed to help them quickly get acclimated to the team.

Sales
- Contribute to the attainment sales goals.
- Convey the importance of the Sleep.8 customer experience.
- Enforce excellent customer service through quotations, customer approach and relationship development.
- Coordinate and seek assistance from the Store Manager or Assistant Store Manager in closing a sale or suggesting a special order.
- Promptly and efficiently process all basic sales transaction through Moysklad system.
- Attempt name capture at every transaction.

Communication
- Actively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation or changes etc. and to encourage an exchange of information and ideas.
- Diffuse customer service concerns and defer escalated issues to store or assistant store manager.

Merchandising

- Participate in the merchandising of the store in order to acquire the skills necessary to work independently.
- Merchandise store as directed by Sleep.8 visual guidelines, accordingly with the Sleep.8 visual principles.
- Implement correct usage of signage.
- Ensure all stock is well maintained and in good condition.

HR
- Follow policies and procedures as defined in handbook and communicated by HR.
- Assist in the orientation and training of new associates 
- Present a professional appearance in accordance with established dress 
code.

Operations
- Ensure name capture is attempted at every transaction. 
- Ensure price changes are changed and in a timely manner.
- Notify manager of damages and partner with manager for stock issues.
- Maintain proper housekeeping standards.
- Maintain a secure and hazard free environment.

Customer Service
 - Explain Sleep.8’s after sales service philosophy. 
- Build and maintain clientele through updated and organized MOST folder.
- Promptly and efficiently process all basic sales transactions through Moysklad.
- Maintain an awareness of the competitive environment.