Benefit is Glowing… We Mean Growing… and we are currently searching for a Full-time
Counter Manager to make real connections in Sephora, Bluewater!
As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional
customer experiences
Responsibilities
As a Counter Manager, your missions, will be as follows:
• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales
goals, ensuring high service standards. Delegate effectively and inspire the team to
maximize performance.
• Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to
ensure exceptional customer satisfaction, leading to repeat appointments and
increased service revenue.
• Target-Driven Sales: Personally connect with customers, demonstrate products with
passion, and consistently achieve your individual sales targets and contribute to the
overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open
communication, and recognize achievements to keep the team focused on crushing
individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic
linkups, collaborations, product launches, and impactful charity initiatives to boost
sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels
closely, and immediately report concerns to the Area Manager to minimise lost sales
opportunities.
• Communication Leadership: Act as a key communicator between store/department
managers and area managers, ensuring important information flows smoothly and the
counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative
tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize
coverage and support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the
counter and displays, ensuring a visually appealing and professional shopping
environment at all times.