ABOUT YOU
You’ll thrive in this role if you:
● Are confident and charismatic when engaging with people
● Build rapport quickly and enjoy conversation
● Are motivated by targets, commission, and performance-based earnings
● Have resilience and adaptability in a fast-moving environment
● Are happy learning on the job and finding answers rather than waiting to be told
● Can handle being thrown in at the deep end and improving quickly
● Take pride in your personal presentation and have a sense of premium style
● Enjoy hitting goals and developing your skills
● Are a team player who contributes positively to the store culture
● Have a passion for fragrances (experience is a bonus but not essential — product
knowledge is taught)
You don’t need prior fragrance experience — confidence, energy, resilience, and attitude
matter most.
What You’ll Be Doing
● Proactively engaging customers and inviting them to explore our fragrances
● Selling confidently and professionally
● Building value through bundles and upsells
● Delivering a premium customer experience
● Working towards clear daily and weekly sales targets
● Maintaining high standards of presentation and cleanliness
● Taking feedback on board and improving quickly
●
This is not a passive retail role — energy and intent are essential.
Trial, Training & Onboarding
Our recruitment and onboarding process is deliberately hands-on and reflective of the
environment.
We are a growing business going through change, trying new things, and improving as we go.
This means:
● You may be expected to learn fast and self-serve at times
● Resilience, initiative, and adaptability are important
The process includes:
● Initial interview
● Two-day paid trial on the kiosk
● Four-week Foundation Training Programme
During your first four weeks:
● You’ll receive regular coaching and feedback
● Your performance and progress will be reviewed closely
● You’ll be expected to show effort, improvement, and resilience
Successful completion of the Mood Foundation Programme is required to pass probation.