Advertising Salary
Vacancy Type

Job Description:

White Stuff is a multi-channel brand with a strong heritage and values. Established in 1985 we have now grown to over 130 shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and home ware. Our original prints, intricate details and considered design touches reflect our personality and make us subtly distinctive.
We’re a sociable, talented and like-minded bunch here at White Stuff, proud to be part of such a great brand, and passionate about our customers. We believe people are at the heart of our business, so we’re committed to building and sustaining a sense of community and togetherness, where everyone feels like they’re part of something special. Creating responsibly is at the heart of everything we do and each of our Shops supports one of its local charities through the White Stuff Foundation.

About The Applicant:

The Customer Host role ensures that we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops.

Create Places;

• Making sure that our customers feel welcome and at home in our shops
• Ensuring that the standards on the shop floor are excellent
• Making sure that our customers feel welcome and at home in our shops
• Utilising the Dwell areas in our shops to provide a homely, sociable space
• Ensuring the right zone or area of the shop is covered
Create Products;
• Using knowledge to suggest the right products and outfits for our customers
• Understanding the features of our products and explaining these to our customers
• Processing delivery’s and ensuring that the shop floor products replenished and available for customers
• Assists in stock take to ensure accurate reconciliation
Create Conversations;
• Having meaningful and memorable conversations with our customers
• Picking up on Customer behaviour to ensure that we are meeting the customer’s needs
• Using company tools, eg Magalogue, Window Schemes to engage with our customer
• Responding to customer complaints and queries when needed, and asks Manager for help
• Introducing customers to multichannel shopping through More Ways to Shop
• Compiling customer information when completing the purchase.
Create Together;
• Sharing local knowledge with our customers and teams; what’s on in the area?
• Assisting in Events, including Customer Event
• Active in Team Briefs and is a team player
• Awareness of some of the shops Key Performance Indicators
Create Responsibly;
• Understanding the relationship with the local charity partner, and able to share this with our Customers
• Actibvely takes part with charity events happening in their shop
• Awareness of the Made for Change products and the positive impact this has
• Understanding our approach to Ethical Sourcing to be able to explain this to our Customers

Further Information:

Hours to be discussed at interview

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