The Customer Host role ensures that we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops.
Create Places;
• Making sure that our customers feel welcome and at home in our shops
• Ensuring that the standards on the shop floor are excellent
• Making sure that our customers feel welcome and at home in our shops
• Utilising the Dwell areas in our shops to provide a homely, sociable space
• Ensuring the right zone or area of the shop is covered
Create Products;
• Using knowledge to suggest the right products and outfits for our customers
• Understanding the features of our products and explaining these to our customers
• Processing delivery’s and ensuring that the shop floor products replenished and available for customers
• Assists in stock take to ensure accurate reconciliation
Create Conversations;
• Having meaningful and memorable conversations with our customers
• Picking up on Customer behaviour to ensure that we are meeting the customer’s needs
• Using company tools, eg Magalogue, Window Schemes to engage with our customer
• Responding to customer complaints and queries when needed, and asks Manager for help
• Introducing customers to multichannel shopping through More Ways to Shop
• Compiling customer information when completing the purchase.
Create Together;
• Sharing local knowledge with our customers and teams; what’s on in the area?
• Assisting in Events, including Customer Event
• Active in Team Briefs and is a team player
• Awareness of some of the shops Key Performance Indicators
Create Responsibly;
• Understanding the relationship with the local charity partner, and able to share this with our Customers
• Actibvely takes part with charity events happening in their shop
• Awareness of the Made for Change products and the positive impact this has
• Understanding our approach to Ethical Sourcing to be able to explain this to our Customers