Advertising Salary
Vacancy Type

Job Description:


Ladieswear Customer Assistant


M&S is changing. We’re opening new stores, offering more choice, more products and more of what we do best: putting our customers first. We’d love you to join our team and play a part in creating our future.

We want our customers to step in and feel M&S. This means playing a central role working across our salesfloors and checkouts. You’ll be the driving force behind the service and selling revolution in our stores.

About The Applicant:


  • To deliver a great shopping experience for their customers, putting customers before task every time 
  • Champion new ways of working within stores through an open mindset and positive attitude 
  • Complete tasks and processes that deliver ‘best in town’ standards 
  • Serve and sell across all channels brilliantly well 
  • Be the voice of our customer to help us continually improve 

Key Accountabilities 

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points 
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy 
  • Skilled to utilise all digital tools and communication channels to do the job 
  • Share customer and colleague feedback to help us do things better 
  • Share knowledge and experience with colleagues to support others in building skill and confidence 
  • Own their own learning & development and proactively access digital learning solutions 
  • Know the daily sales targets, priorities, promotions & selling opportunities 
  • Have great product knowledge to sell and recommend our products and services 
  • Proactively engage with customers to understand their needs and make recommendations 
  • Understand the store priorities and their part to play 
  • Complete tasks with pace and in line with SOPs 
  • Minimise cost and waste through good process practice 
  • Follow safe and legal working practices 



Further Information:

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