Marks & Spencer - Part Time Customer Assistant (Ladieswear)

Ladieswear Customer Assistant

M&S is changing. We’re opening new stores, offering more choice, more products and more of what we do best: putting our customers first. We’d love you to join our team and play a part in creating our future.

We want our customers to step in and feel M&S. This means playing a central role working across our salesfloors and checkouts. You’ll be the driving force behind the service and selling revolution in our stores.

Purpose 

• To deliver a great shopping experience for their customers, putting customers before task every time 
• Champion new ways of working within stores through an open mindset and positive attitude 
• Complete tasks and processes that deliver ‘best in town’ standards 
• Serve and sell across all channels brilliantly well 
• Be the voice of our customer to help us continually improve 

Key Accountabilities 

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points 
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy 
• Skilled to utilise all digital tools and communication channels to do the job 
• Share customer and colleague feedback to help us do things better 
• Share knowledge and experience with colleagues to support others in building skill and confidence 
• Own their own learning & development and proactively access digital learning solutions 
• Know the daily sales targets, priorities, promotions & selling opportunities 
• Have great product knowledge to sell and recommend our products and services 
• Proactively engage with customers to understand their needs and make recommendations 
• Understand the store priorities and their part to play 
• Complete tasks with pace and in line with SOPs 
• Minimise cost and waste through good process practice 
• Follow safe and legal working practices