KEY PURPOSE OF THE ROLE
To ensure the smooth day-to-day running of the boutique, delivering the highest level of customer service
and satisfaction, while aiming to ensure the sales budgets are achieved. The Sales Associate will support in
seeking new clients and increase the customer database, through networking and boutique events. In
addition to these responsibilities, the Sales Associate must exude a passion for Bremont and be always a
true brand ambassador, but particularly at key events.
KEY RESPONSIBILITIES
• Develop and maintain high-level key customer relationships to increase sales opportunities and
satisfy customer
• Consistently achieve and/or exceed monthly and quarterly budgets and targets • Put forward
marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique
Manager
• Be perfectly presented on the shop floor and when representing the bran
• Demonstrate ability to proactively recruit new and develop existing clientele
• Provide customers with product knowledge and recommendations on which Bremont products
best suit their needs
• Cultivate and maintain good relationships with clients
• Ensure a best-in-class client experience acting as an ambassador for the company
• Deliver consistent first-class customer service and after sales experience to increase and retain
customer loyalty
• Ensuring live chats are attended to daily, making sure the staff use excellent written skills, that all
questions are replied to with a swift response and ensuring accurate information is given
• Responding to all emails as soon as they arrive, working on those client leads with a view to turn
them into sales
• Use all computer-related tools available to increase the efficiency of a sale
• Ensure compliance for GDPR Data protection requirements and adhere to maintaining
confidentiality of sensitive information held
• Flexibility to work varied shifts including evenings and weekends. Provide support at other
Boutiques when required
• Ensure events run smoothly by assisting with set up and take down, meet, and greet guests and
find opportunity to connect with the object in building a client profile and sales
• Receive and distribute service/repair watches – liaise with Customer Service team to ensure
customers are given great customer service and follow up throughout this process
• Take pride in the boutique with visual standards and ensuring the boutique is in perfect condition
to match the quality of our product
• Support other colleagues by working as part of a Bremont team
PERSON SPECIFICATION
• A hard working and reliable attitude
• Proven success of working in a fast-paced and changing environment, who delivers against
objectives.
• Effective merchandising skills and attention to detail
• 1-year minimum luxury retail experience
• Strong grasp of both mainstream and niche watch brands
• Independently motivated along with strong interpersonal skills
• Excellent presentation and written skills
• Extensive IT skills, with experience in Microsoft Office including Word, Excel and PowerPoint