Assistant Store Manager
Reporting To: Store Manager
Location: Blue Water, Dartford
Contract Type: Full time, Temporary (15 month contract)
Who are Bird & Blend Tea Co.?
Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!
Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university.
Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years.
From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.
Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it’s what we care about other than great tea that makes us magical.
You can read heaps more information about us and our mission here: https://www.birdandblendtea.com/pages/our-story
About this Role:
As an Assistant Store Manager at Bird & Blend, you'll be the heart of our customer interactions, listening, engaging, and helping customers find the best products for their needs and building memorable relationships to encourage customer loyalty. Partnering with the Store Manager, you'll lead, develop, and motivate our team, ensuring our customers enjoy exceptional and inclusive shopping experiences that truly reflect our brand values and contribute to our success.
Working full-time on-site, including weekends and some evenings, you'll provide essential operational, administrative, and leadership support, maintaining our impeccable standards. This role offers a fantastic opportunity to develop valuable people management skills, build relationships with internal and external stakeholders, and inspire a high-performing team in a dynamic and friendly environment.
What are the responsibilities?
- Customer Experience: Cultivate a store culture that's all about the customers, making every interaction exciting and memorable, encouraging customer loyalty.
- Motivate and Inspire: Encourage team members to achieve individual and collective goals.
- Coaching: Provide feedback and coaching to enhance individual and store performance.
- Recruiting and Training: Assist the Store Manager in recruiting, inducting, training, and developing a high-performing team that fosters a positive store environment.
- Sales Objectives: Work together with the Store Manager to achieve sales targets and KPIs, while also implementing strategies aimed at boosting sales growth and improving the overall customer experience.
- Daily Operations: Oversee daily store operations, including opening and closing procedures.
- Staff Rotas: Organise and oversee team schedules to ensure there is enough cover on the shop floor at all times.
- Merchandising Standards: Support the Store Manager to maintain high visual merchandising standards, ensuring the store always looks exciting, inviting, and accessible.
- Sustainability: Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy and lead your team to do the same. (We're a B-Corp!)
- Stock Management: Assist with managing stock efficiently to optimise stock levels, minimise discrepancies, and ensure products are readily available.
- Stock Takes: Arrange, plan and execute stock takes with the Store Manager.
- Events: Lead and host store and local events, including evening events, to make them enjoyable and memorable for our customers.
- Sampling: Motivating and leading the team to get out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events.
- Build Connections: Foster relationships within the local community to increase footfall and successful store events and activities