HatHats Coffee Company - Full Time Outlet Assistant Manager

Assistant Manager

Ready for a new challenge? Think you have what it takes to be an assistant manager?

An Assistant Manager must be prepared to be at the front line and lead the team when Outlet Managers are off site. You will be able to eventually run the store with your eyes closed and who knows, one day you may even get your own store to run!

The role:

HatHats Coffee Company is a people-first, profit-second business. We know that when our people are happy and brilliant at what they do, life is so much better for everyone. They delight our customers. They do amazing things. They love their work. So, it makes sense for us to create a place where people can be happy and brilliant.

We obsess about customer service. We only want people who want to join our journey, which has seen huge growth over recent years. One of the reasons for this is, that we only employ lovely people, and when recruiting for an Assistant Manager, it is essential that we maintain that track record.

HatHats Coffee Company Assistant Managers are employed to assist the Outlet Manager, take the lead on the day-to-day operations of the outlet, and motivate our staff to provide award-winning excellent customer service.

Responsibilities include opening and closing the outlet, managing the staff on shift, ensuring that the outlet runs effectively, and completing any tasks assigned by the Outlet Manager. In addition to leading the day-to-day management of the site, an Assistant Manager will be responsible for taking ownership of the monthly stock takes, and reporting discrepancies to the Outlet Manager for reconciling with the outlet budget.

They will be the person that is responsible for the business when the Outlet Manager is off site or not on duty and will have authority to make decisions as required in the Outlet Managers absence.

To be successful in this role you will have had extensive customer service experience as well as amazing interpersonal skills.

You should be available to work during opening hours, including weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement, and turn our spaces into ‘go to’ destinations in their locality and build repeat trade.

Salary:

£13.10 - £15 per hour.

Benefits:

• Excellent career opportunities

• Investment in training

Qualifications/Experience required:

We’d expect you to be confident with a basic Maths and English qualification. Any experience in the hospitality sector is a bonus but not essential. Experience leading a team is preferable.

Skills required:

• Excellent people person with amazing interpersonal skills

• Calm, friendly nature Experience of customer facing role
• Ability to work on own initiative
• Ability to analyse and solve problems
• Excellent time management skills
• A willingness to learn

Responsibilities:

• Lead on the day-to-day operations of the space ensuring it is open to agreed opening hours, working closely with the Outlet Manager to make operating the space as smooth as possible.

• Assist with onboarding new staff with direction from the Outlet Manager.
• Carry out Front of House duties, leading by example, and adhering to Health and Safety standards
• Ensure that all staff are producing drinks and food to the standards of the business. Attend fortnightly site management meetings on teams. 
• Ensure all reporting during your shift is completed accurately.
• Cash up at the end of the day.
• Ensure open and close routines and statutory reports for EHO are up to date.
• Mentor and support all staff in the daily running of the outlet, and actively encourage career progression.
• Take the lead for the cleanliness of venue.
• Own the weekly stock take and ensure report is logged with the Outlet Manager.
• Take the lead on outlet customer experience.
• Sharing on call duties with Outlet Manager.

Hours:

30-37.5

Predominantly based at our Hangloose Outlet. Training may need to take place in East Kent.

As an Assistant Manager, you would be working shifts of which could fall on any day of the week. Our Summer opening hours are between 07:30 and 19:30, with weekends and school holidays are our busiest times.

Job Types: Full-time, Permanent

Benefits:

• Company events

• Discounted or free food
• On-site parking

Application question(s):

• Have you watched the HatHats vlog to understand more about our company culture? (www.youtube.com/hathatscoffee)

• This role requires you to be available to have shifts scheduled Monday - Sunday, including during school term-time. Please confirm that you would be able to commit to this.

Experience:

• customer service: 2 years (required)