You must care about children's welfare and relish the opportunity to engage in activities
that enhance every guest experience!
Main Duties – In addition to the adherence to Dinotropolis Policies and Procedures
• Managing the service delivery of the entire team
• Ensure all staH are focused and always motivated
• Ensure all operational procedures are always followed
• You’ll never be bored! Your varied role will include managing and covering:
Front of House duties: (bookings, payments and guest liaisons)
Working in the café: (taking food orders, delivering food, maintaining a safe and
CLEAN environment)
Leading attraction activities and Party hosting
• Attending to individual children’s needs as they arise, delivering the highest levels
of customer service/guest experience.
• Ensuring that visitors of all ages are always safe and secure. Keep an active eye
out for lost children
• Ensuring that available equipment and facilities are kept clean and in accordance
with health and safety regulations and used in a way that promotes the
Dinotropolis values.
• Own the visitor satisfaction score(s) with colleagues and respond to customer
feedback positively to continually improve the guest experience.
• Participating in team meetings, adding and implementing your views to improve
the guest experience
• Supporting colleagues by completing any other duties within the scope of the
post.
Personal Specification - Knowledge and Experience:
‘We will be hiring on attitude and application – demonstrate these key attributes and we
will train you to become an expert at the role!!’
Desirable:
• NVQ qualification in childcare/Play work or appropriate experience.
• People management and customer service skills
Essential:
• Ability to inspire others
• Enthusiastic desire to perform well
• Determination to succeed
• Disciplined
• Excellent organisational skills required with the ability to manage multiple tasks
and priorities.
• Honest and straight-forward
• Solution-oriented, not stumped by a problem or challenge
• A great attitude to learning and engaging with all guests
• Outgoing, friendly and enthusiastic.
• Confident and authoritative with the ability to support children, parents/carers
and staH.
• Ability to work as part of a team, sharing best practices with colleagues.