Leadership & Team Development
• Support the Store Manager in leading daily store operations and delivering
operational excellence.
• Inspire, coach, and develop the team to achieve individual and store performance
objectives.
• Foster a collaborative, high-performing culture that reflects Arabian Oud's luxury
service standards.
• Support recruitment, onboarding, training, and ongoing development of store
colleagues.
Sales & Client Experience
• Deliver exceptional luxury customer experiences through personalised fragrance
consultations.
• Drive commercial performance through client engagement, product storytelling, and
cross-selling strategies.
• Build lasting customer relationships that encourage loyalty and repeat business.
• Resolve customer enquiries professionally while maintaining the highest standards
of service.
Visual Merchandising
• Maintain exceptional visual merchandising standards that reflect the Arabian Oud
brand.
• Support seasonal launches, promotional campaigns, and fragrance activations.
• Ensure the boutique consistently presents an elegant and luxurious environment.
Operations
• Support opening and closing procedures, cash management, and operational
controls.
• Oversee stock replenishment, inventory accuracy, and back-of-house organisation.
• Monitor store performance and key retail KPIs.
• Maintain operational excellence across all areas of the business.
Brand Leadership
• Champion Arabian Oud's heritage, craftsmanship, and luxury retail philosophy.