Purpose
To influence and oversee the Sales Consultants in delivering an exceptional candidate experience, complying with satisfaction standards. Supervisors ensure the smooth maintenance of the sales floor, through effective quality control assurance for visual merchandising and stock standards by personal and constant implication They act as a key support for the UK business to promote the brand position and achieve the brand vision - to become a unique premium & sport inspired brand, improving profitability and desirability while respecting the company’s values.
Main Responsibilities
Play as One Team▪ Become a role-model for Sales Consultants; maintaining a pleasant shopping environment consistent with Lacoste standards and to uphold our brand▪ Perfectly know the history and new Lacoste values, and be able to share this with customers through inspirational storytelling▪ Work together to deliver at pace and contribute to all areas of store operation, keeping customer complaints to a minimum and creating a fun, vibrant and bubbly atmosphere for our customers and fellow employees▪ Accountable for cash handling, opening and closing of tills, cash reconciliation through cash office procedures▪ Monitor stock replenishment and control standards
Play with Elegance▪ Ensure sales animation by driving and monitoring daily objectives such as 1-1 brief sessions, and daily team huddles to set daily objectives/targets▪ Actively participate, in cooperation with Managers, in creating a real team spirit and culture of excellence▪ Develop the knowledge of team members though transmission of skills and know-how▪ Ensure the adequate growth of store sales through a faultless application of Lacoste selling techniques▪ Accountable for processing cash and card payments with a warmly closing sentence to conclude the customer experience
Play by Daring▪ Propose naturally services to all visitors and guarantee full customer availability▪ Know in detail our products and particular attributes e.g., colour choices, sizes, availability, and fabric specifics▪ Go above and beyond to exceed expectation through the offer of additional services such as gift wrapping, delivering product ceremony at any time to every customer as well as promoting loyalty card schemes▪ Deal with customer complaints, feedback and queries to the best resolution, ensuring confidence in outcomes
Play with Tenacity▪ Foster a ‘First 10 Yards’ approach; ensuring all customers are approached and offer them available services▪ Listen, understand and respond accordingly in order to drive reassurance and clarity▪ Take a consultative approach to customers highlighting the selling points of specific products▪ Respect and follow the stock standards for proper sales efficiency▪ Be courageous and confident to support store opening and closures▪ Take the initiative to analyse KPI’s and taking measures to achieve set targets delegated by the Assistant Store Manager