New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.
Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.
Responsibilities
- Customer Experience:
- Deliver outstanding, personalized service to every customer
- Demonstrate deep knowledge of New Era products to help customers find the right fit and style
- Address customer questions and concerns with professionalism and positivity
- Maintain productivity and performance expectations as outlined by store leadership
- Support in-store initiatives related to brand activations, community events, and high-traffic retail operations
- Sales & Store Performance:
- Meet or exceed personal sales goals by actively engaging customers and promoting current promotions or featured products
- Support the store team in achieving overall sales targets through effective teamwork and communication
- Maintain visual and merchandising standards by restocking, folding, and organizing displays as needed
- Store Operations:
- Follow daily store operational procedures, including POS transactions, returns, and exchanges
- Contribute to a clean, organized, and inviting store environment by completing regular housekeeping duties (e.g, sweeping, trash removal, etc.)
- Participate in regular product trainings and team meetings
- Compliance & Policy Adherence:
- Follow all company policies, procedures, and operational standards
- Maintain compliance with New Era Cap timekeeping, attendance, and scheduling policies
- Adhere to loss prevention, safety and security guidelines
- Works collaboratively with the store team and may step in to support other functions and areas of the store as needed to meet customer and operational needs
- Keep all sensitive matters confidential
- Other duties as assigned