Main Purpose of the Role:
The Supervisors main responsibility is to assist the management team to maximise sales and profitability whilst
supporting and retaining a high performing team.
They must aim to deliver:
• A customer first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
Main Responsibilities:
Customer First
• Delivers a 'customer first' experience exceeding customer expectations
• Supports their team to ensure a 'customer first' experience is delivered consistently
KPl's
• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• Exceeds the company acquisition target for N.dulge
• Supports stock file accuracy - adheres to all stock handling policies to ensure stock accuracy and
minimise stock loss
Communication
• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and
monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive
business opportunities
Commerciality
• Actively identifies innovative opportunities to maximise their business
• Confidently analyses all available business reports to review weekly, monthly and yearly
performance